This section describes the skills and knowledge and their level required for this unit

Required skills

comprehension skills to

explain the basic security legislative requirements which will be applicable to own work environment and role

explain the range of potential security risks or incidents relevant to a retail environment

explain general procedures for monitoring security in a retail environment

explain the general methods for observing potential security risks or suspicious customer behaviour

explain the chain of command and communication channels

explain security equipment systems and procedures in accordance with organisational policy

explain organisational detection and apprehension procedures

explain the types of suspect customer behaviour

explain procedures for reporting identified security risks or incidents in a retail environment

communication and interpersonal skills to

ask effective questions

clarify security procedures

give accurate verbal or written descriptions of security risks or incidents

interpret selected pictorial graphical and written signs and instructions

relay information to others

Required knowledge

applicable commonwealth state or territory legislation relevant to own work environment and role

applicable OHS requirements

communication chain of command

communication modes and security equipment and systems relevant to own work environment

duty of care requirements of self and others

general methods for observing incidents and monitoring risks within a retail environment

general procedures for emergency evacuation and first aid response

general procedures for reporting identified security risks or suspicious customer behaviour

guidelines for use of force

organisational procedures for responding to security alarms

own responsibilities to comply with safe working practices

potential security risk situations relevant to a retail environment

role of designated personnel for security response

signs or indications that items eg cargo goods packages baggage have been left unattended or tampered with

surveillance techniques

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of understanding and knowledge of the following

applicable legislative organisational and OHS requirements relevant to security of a retail environment including duty of care requirements and own role responsibilities and level of authority

applicable organisational policies and procedures and industry codes of practice relevant to security and theft prevention in a range of contexts and situations

general procedures for emergency evacuation and first aid response

general procedures for monitoring a retail environment

general procedures for reporting identified retail security risks or suspicious customer behaviour to designated personnel including appropriate communication equipment and modes

the range of potential security risks relating to a retail environment

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to a suitable venue and equipment

access to plain English version of relevant statutes and procedures

work schedules organisational policies and duty statements

assessment instruments including personal planner and assessment record book

access to a registered provider of assessment services

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency should be assessed using questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Security procedures may relate to:

Duty of care requirements:

Designated personnelmay include:

Occupational Health and Safety (OHS) requirements may relate to:

Security risksmay include:

General procedures for monitoringmay include:

Security equipmentmay include:

Procedures for reportingsecurity risksmay include:

Communication channelsmay include:

Communication modesmay include:

Communication equipmentmay include: